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Assistant Manager, Customer Accounts Team – Leighton Buzzard

 Assistant Manager, Customer Accounts Team, Leighton Buzzard – £30,000 – £35,000

Our client, who have a strong heritage and are a leading player in their sector, are looking to add an Assistant Manager to their Customer Accounts team.  Reporting into the Customer Accounts Manager you will be responsible for the day to day management of the Head Office based Customer Accounting team.  Effectively managing the Team Leaders and delegating workload to ensure efficiency throughout the department and processes and procedures are adhered to.

Duties of the Assistant Manager of the Customer Accounts Team will include, but not be limited to:

  • Take responsibility for the appraisal process ensuring that KPIs have been clearly communicated
  • Ensure that the recruitment, managing, training, development and appraisals of staff is undertaken effectively within the department
  • Ensure all deadlines, such as end of month management reporting, statement runs and bank reconciliations are met without exception
  • Maintain a high level of customer service for clients
  • Be a point of escalation for complaints and queries from clients and staff
  • Contribute to the development of the department’s policies and procedures
  • Deputise for the Client Accounts Manager when required

The successful Assistant Manager of the Customer Accounts team will have:

  • Proven experience in a management role
  • Motivational leader
  • Outstanding Customer Service skills
  • Stakeholder management
  • Excellent verbal and written communication skills
  • Microsoft Excel (Intermediate to Advanced level)

If you are looking for a great opportunity, to join a thriving business, then please don’t hesitate to get in touch.

Job Reference: 16896
Salary: £35,000
Location: Bedfordshire
Type: Permanent
CALL: 01604 876 330
Consultant: Emma Dawson
Last Updated: 27/06/2022